Individual sales and custom orders are final. We cannot exchange items. On bulk orders: within 90 days of delivery of your shipment, you may return any item in its original condition that was purchased at Olson Silver Company for a refund minus a 20% restocking fee. We will refund the return shipping cost, if the return is a result of our error. You can expect a refund in the same form of payment originally used for purchase within 14 business days after we receive your return. We will confirm receipt of your return by email.
Please contact our customer service for more information on getting refunds.
Our customer service email is firstname.lastname@example.org